Returns & Exchanges

Discovery Japan Mall is a venue made up of independent sellers who run their own shops. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Individual policies will vary from shop to shop. However, if sellers does not define returns and exchanges policy on each item page, This policy that Discovery Japan Mall defined will be applied.


Returns
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund through Digital Studio Co.,Ltd (Discovery Japan).

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Restocking Fee
Returned products are subject to a 15% of the purchase amount called "re-stocking fee". This fee will be deducted from the refund of your purchase price.